TERMS + CONDITIONS

PORTRAIT CLUB

Portrait Club is a highly rated, 5 star Black and White portrait studio and our dedicated team is committed to giving a fully professional experience to everyone we work with. Like any in demand small business, we require a confirmation fee to reserve your date and time. This fee is credited to any purchase you choose to make at your ordering session, or is cheerfully refunded subject to you attending your portrait session and ordering session. This helps to ensure that we are working with committed clients who value professional portrait photography.

BOOKING CONFIRMATION/RESERVATION FEE
We are a small, high-end portrait studio. We limit the number of bookings that we accept based on our capacity, and the availability of our highly trained photographers. For this reason, a Confirmation/reservation Fee is required to secure your booking. This is not an additional fee but can be used towards any purchases you make. If you decide not to purchase on the day of your ordering session you will be refunded, less a small administrative fee. You do have a 72 hour window from the time you pay your deposit to opt out of the session for a full refund (an "I've changed my mind" option.) After the 72 hours, your deposit will be applied to purchases or turned to a gift voucher as long as we are given 24 hours notice before your session. *Exception: Any charity projects, pre-paid promotions and headshot sessions the confirmation fee/session payment  is NON-REFUNDABLE. 

RESCHEDULE POLICY
If for any reason you need to re-schedule your appointment, we are happy to apply your deposit to a new date . In order to retain the project gift voucher, you do need to reschedule at the time of cancellation.  

CANCELLATION POLICY
Your confirmation/reservation fee is non- refundable if you decide to cancel and not reschedule. 

OUR GUARANTEE
We promise you that we will treat every customer as our special guest, and if you do not like the photographs that we take, you pay nothing!

PRIVACY POLICY
Portrait Club will never sell or share your information with anyone. Information is obtained only by the form visitors fill out who have expressed interest in a promotion or our services via our website or social media forms. We collect email, first/last name, and phone number only to provide information requested by the visitor. We only use your information to contact you regarding any applications submitted or to keep you up to date on studio news. You may opt out at anytime by clicking on the opt out button in any of our newsletter emails or texts message you previously signed up for by responding "STOP".  To re-join, sign up again as you did initially and we will resume the SMS messaging. 
If you experience issues with the messaging program, reply with they work HELP for assistance or call our toll free customer service line at 844-822-4774.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message and date rates may apply for messages sent to you from us. Message frequency varies. 

FREQUENTLY ASKED QUESTIONS:

Do I have to place my order at the time of the portrait viewing (ordering session)?
Yes, this is the time we are able to advise you on getting the best from your photographs, so all of the decision makers in the family should be present. We are, unfortunately, unable to provide multiple ordering sessions. 

What is the "keep appointment" credit?
In order to encourage our clients to keep their original appointment, the "keep appointment" bonus is given when you keep your original photo session and photo viewing appointment times. Any appointment, including photo session and ordering sessions, cancelled more than two times are subject to a new deposit requirement and forfeit any studio gift credits.  

Can I get digital files of the printed images?
Portrait Club specializes in black and white acrylic wall décor and the production of fine photographic prints. The majority, but not all, of our print products include matching digital files. We do have several digital-only packages available starting at $1250 for high resolution images with full print releases. 

What are the prices of your photographs?
The full range our products and price list  are on our website https://kelliwilke.com/products  

How do I know what size photographs would suit my home?
Choose a size you feel comfortable with and if it you feel it is the wrong size when you get it home we will replace it. This is our "right size guarantee".

How long do orders take to complete?
Usually orders are completed in one to three weeks. Holiday times may vary

Is it possible to layaway my purchase?
Full payment is generally required on all orders but payment plans can be organized by arrangement for larger orders. We also offer Affirm for larger orders. 

Do you take credit cards?
Yes, we take all credit cards and now offer Affirm on larger orders over $2000

Can I order photographs at a later date?
Yes, you may order products at a time later than the viewing time, but please note that we only guarantee to keep your files for 28 days after your viewing session and any studio vouchers are ONLY valid for the date of your photo ordering session (done via Zoom). 

Can I bring extended family and/or pets to be in the photographs?

Yes! We encourage you to capture other special people and/or pets
We believe these images are incredibly important and we are happy to include them. Please let us know if your group will be more than 8 people so we can be prepared.

Am I guaranteed the photographer that I originally booked with?
No, we do reserve the right, due to scheduling conflicts, to substitute your photographer with one of our other highly trained photography artists. 

What should I wear? 
Please visit our blog post: WHAT TO WEAR
Your photographer will also be reaching out to answer any questions. 


For all other inquires, please email bernie@myportraitclub.com
or call our studio at 844-822-4774